Medical Front Office Receptionist

The Medical Receptionist is responsible for welcoming patients upon arrival, providing patient check-in and check-out process, maintaining phone etiquette, coordinating schedules, and collecting payment at the time of service. This position is non-supervisory.

Training and Experience

• Minimum High School education or GED equivalent.
• Minimum one year of medical office experience.
• Working knowledge of insurance and medical office terminology.
• Working knowledge of Athena EMR preferred.

Physical and Mental Requirements

• May be required to lift and carry up to 20 pounds.
• Must be able to concentrate for extended periods of time, paying close attention to detail.
• Must be able to sit for extended periods of time.
• Must be able to operate standard office equipment; including a computer, fax machine, copier, printer, scanner, and multi-line telephone system.

Skills, Knowledge and Abilities

• Good verbal and written communication skills.
• Excellent telephone skills.
• Excellent customer service skills.
• Attention to detail to schedule patients correctly and communicate scheduling difficulties appropriately.

Essential Functions

• Provide high-level patient-centered customer service.
• Maintain strict confidentiality of patient health information.
• Greet patients professionally, both in person and on the phone.
• Answer patient questions and provide assistance and directions when necessary.
• Obtain accurate information from the patient and ensure all data is collected, updated and complete.
• Register patients, verify and update patient data in the EMR system.
• Collect patient copay, deductible and/or other account balances.
• Ensure balances for all end-of-day financial transactions are posted correctly and reports are reconciled daily.
• Prepare the required paperwork for the following day.
• Schedule appointments that best meet the patient’s needs in adherence to physicians’ schedules and availability.
• Complete all front office task bucket items daily.
• Knowledge of insurance principles and practices.
• Ability to sort and file materials correctly by the alphabetical or numeric system.
• Maintain regular and predictable attendance.
• Excellent interpersonal skills to interact positively with patients who may be upset or stressed.
• Ability to multi-task with strong organizational skills.
• Ability to problem solve and exercise critical thinking skills.
• Ability to maintain confidentiality and thorough knowledge of HIPAA policies and procedures.
• Ability to respond positively to supervision and direction.
• Ability and willingness to adapt to changes, as necessary.
• Ability to maintain a positive, professional attitude and maintain effective working relationships.
• Ensure a safe, harassment, and discrimination-free work environment by immediately reporting all issues related to harassment, safety, discrimination, or other improper conduct to the Practice Administrator and/or the Practice Owner.
• Perform other duties as directed.

How to Apply

Qualified candidates are encouraged to email your resume to: accounting@goatallahassee.com for consideration. Gynecology & Obstetrics Associates of Tallahassee is an Equal Opportunity Employer.